The Reality Department
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Brand & reputation research

Brand & Reputation research that finds what actually
moves perception

Brand tracking and corporate reputation research built on what your key audiences actually think, not a vanity score you can't act on.

Work with usSee how we work
What's included

We understand ACTUAL behaviour to help provide you valuable Insights

We track brand perception and corporate reputation the way people who matter most actually experience it, not just a headline metric you report on and move past.

That means brand tracking studies, reputation modelling, and PR survey research, all delivered by director-level researchers who understand the difference between a number that looks good in a deck and a finding you can actually act on.

Brand tracking
Movement over time, read against the audiences that shape your market.
Reputation modelling
Which levers shift perception, and which ones aren't worth pulling.
PR survey research
Evidence built to earn coverage, run by director-level researchers.
How it works

Three steps, no filler.

01
We track brand and reputation signals
We start with how your brand and reputation are actually perceived today, not the version you assume.
02
We build your reputation model
We turn that signal into a model that shows exactly which levers move perception, and which ones don't.
03
We turn it into an insight activation layer
Nobody has time for a long report. So insight activation comes as standard, built around how you and your team actually take information in.
Case study · financial services
Case study · financial services

They wanted to know what their most influential stakeholders really thought.

A leading financial services brand wanted to understand what its most influential stakeholders really thought of it, and what that could mean for public perception. So we went straight to the people whose opinion actually moves the needle: key persons of interest making up just 3% of the UK and US population, sitting MPs on both sides of the Atlantic, and the journalists who cover them.

That access let us build a full corporate reputation model, showing exactly which levers the client could pull to shift perception among the audiences who shape it, and which ones weren't worth pulling at all.

Who we reached
3%
Key persons of interest, the slice of the UK and US population whose opinion carries weight.
Sitting MPs
On both sides of the Atlantic.
The journalists who cover them
Output: a full corporate reputation model, levers ranked by what actually shifts.

Most reputation research measures what's easy to measure.

A score. A sentiment percentage. Something you can put in a slide and move on from.

We measure what actually shifts perception with the people whose opinion carries weight, not just the people who were easiest to survey.
FAQs

The things clients ask first.

What's included in a brand or reputation project?
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Brand tracking studies, reputation modelling and PR survey research, delivered end to end including fieldwork, analysis and reporting. Every project is run by director-level researchers, not juniors.
How is this different from a brand tracker we already run?
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Most trackers report a score. We model which drivers actually move perception among the audiences that shape your market, so you know where to spend and where not to bother.
Can you reach senior or hard-to-access stakeholders?
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Yes. Our verified panel covers 45m+ unique individuals across 98 countries, including 1m+ senior decision-makers, business and consumer, with 34,000 ways to segment upfront.
How long does it take, and can you run it as a wave?
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A first read typically runs 4-6 weeks from kick-off. Tracking is set up as repeat waves so you can see movement, with quick-turnaround options for time-sensitive PR moments.

Find out which levers actually move your reputation.

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